Harbour Island Athletic Club Closure
Frequently Asked Questions

Club Membership

Q: What will happen to my membership?

A: Members do not need to take any further action and will have full access to the club until it closes on Tuesday, February 28, 2023.

Q: I no longer want to utilize the club. How do I cancel my membership?

A: We’re sorry we will not be able to serve you any longer. Your membership will cancel automatically upon our club closure on February 28, 2023.

Membership Dues

Q: What will my February and March billing look like (during your normal billing cycle)?

A: Members will be billed their normal membership dues plus any charges for services, products or programs that were used in January or in the past. You will not be billed for membership dues March 1, 2023. However, you will be charged for any services or programs. you club charged in February.

Q: I want to purchase a few more sessions with my service provider.

A: Fantastic! Our teammates are happy to serve you. We will not be allowing club charges after February 15, 2023 so please make sure to have a credit card available to be charged prior to the service.

Unused Products or Services

Q: How do I request a refund for my unused packages, programs or services?

A: We are happy to help with this. Please fill in the following form and we will be in touch with the balance on your account and any details about this information that you may need. We commit to having your package, program or service refunded by no later than March 31, 2023 via the form of payment you used in the original transaction. If for any reason you requested but did not receive your refund please write to HarbourIslandClubClosing@wellbridge.com.

Q: I rent a locker at the club. When do I need to make sure my belongings have been removed?

A: Please make sure to remove/collect your belongings no later than Tuesday, February 21, 2023. After this time, all items still in lockers will be donated to a local charity. Please make sure to let us know if there is any issue with this timing so your items are not donated if you wish to keep them.

Purchase of Additional Services or Equipment

Q: Is it possible to purchase equipment from the club?

A: We are unable to sell any of the club equipment to members or associates.


Q: Is there a way I can contribute to the associates final pay?

A: We are unable to collect money from members to contribute towards associates pay. If your chosen associate is a service provider, our recommendation would be to take part in the sessions you have already purchased. This allows the associate to get paid for the service provided. Please make sure you sign for each of the services to ensure their compensation.

If we have been unable to answer your questions above please email us at HarbourIslandClubClosing@wellbridge.com. Make sure to include your first and last name, your birthdate or membership # so we can access your account and provide an answer or solution.

Club Closure Effective February 28, 2023