Athletic Club Northeast Closure
Frequently Asked Questions


Valued Member,

For decades, Athletic Club Northeast has played an important role in the lives of North Druid Hills residents, surrounding communities and businesses. The club has been able to celebrate countless pool parties with you, the Atlanta Braves winning the World Series, ALTA Tennis, the Olympics, and popular class after popular class in our studios.

During this time, members and teammates have created a vibrant group that connects for all types of fitness as well as countless social events both inside the club and around town. The cliché “work hard, play hard” definitely describes the healthy community you’ve helped develop. That’s what makes this announcement so difficult. On Tuesday, January 31, 2023, Athletic Club Northeast will permanently close its doors.

Understandably, you likely have questions regarding your membership. For your convenience, we’re striving to answer most of them on our website. If you don’t find answers to your questions or concerns, please write to NortheastClubClosing@wellbridge.com and provide the following:

:: First & Last name
:: Birthday and/or membership account #
:: Specific questions you have regarding your account

We will have teammates dedicated to handling member emails, but it may take up to 3 business days to respond. If you do not hear from us after that time, please try again to ensure we have received your inquiry.

We wish you the best and hope you continue your fitness journey. It has been a pleasure to be a part of your extended family and watch you inspire active lifestyles.

With gratitude,
Your Club Team


Club Membership

Q: What will happen to my membership?

A: Members will have access to the club until Tuesday, January 31, 2023, when it closes. There will be no further billing unless there is need to collect for past due amounts or services.

February Billing

Q: What will I be billed for in early February (during your normal billing cycle)?

A: You will be charged for any past dues, or any charges for services, products or programs that were used in January or in the past.

Unused Products or Services

Q: How do I request a refund for my unused packages, programs or services?

A: We are happy to help with this. Please fill in the following form and we will be in touch with the balance on your account and any details about this information that you may need. We commit to having your package, program or service refunded by no later than February 15, 2023 via the form of payment you used in the original transaction. If for any reason you requested but did not receive your refund please write to NortheastClubClosing@wellbridge.com.

Q: I rent a locker at the club. When do I need to make sure my belongings have been removed?

A: Please make sure to remove/collect your belongings no later than Tuesday, January 31, 2023. After this time, all items still in lockers will be donated to a local charity. Please make sure to let us know if there is any issue with this timing so your items are not donated if you wish to keep them.

Purchase of Additional Services or Equipment

Q: I want to purchase a few more sessions with my service provider.

A: Fantastic! Our teammates are happy to serve you. We will not be allowing club charges so please make sure to have a credit card available to be charged prior to the service.

Q: Is it possible to purchase equipment from the club?

A: We are unable to sell any of the club equipment to members or associates.

Other

Q: Is there a way I can contribute to the associates final pay?

A: We are unable to collect money from members to contribute towards associates pay. If your chosen associate is a service provider, our recommendation would be to take part in the sessions you have already purchased. This allows the associate to get paid for the service provided. Please make sure you sign for each of the services to ensure their compensation.


If we have been unable to answer your questions above please email us at NortheastClubClosing@wellbridge.com. Make sure to include your first and last name, your birthdate or membership # so we can access your account and provide an answer or solution.

Club Closure Effective January 31, 2023