Frequently Asked Questions

Club Hours

Q: What are the club hours?

A: Club hours have been changed during this initial opening. We look forward to re-considering these hours as we open up further amenities and services.The hours of the club are  located here.

Membership Dues

Q: How will you charge during the re-opening?

A: Watch your email for details regarding our membership dues billing. You will continue to have the choice to stay on our complimentary leave of absence if you do not wish to use the club at this time. We call this the “Members Choice”.

Q: Will I pay for membership add-ons that are not currently available at the club?

A: If you are paying for services that add on to our base membership (kids clubs, etc) and are not available at this time, you will not be charged for them until they are available.

Club Access

Q: Is club access available to all members?

A: Yes. However, we ask that members please adhere to the State of Georgia’s Guide for “stay at home” orders if you may be in what is described as a “high risk” group.

Temperature Check

Q: Why are you checking temperatures?

A: While we are happy we can have the club available for your fitness and wellness, we are demonstrating caution in all of our operations. A fever has been documented as a common symptom of COVID-19 and is something simple to test for without medical associates and without the need for any data collection. The CDC considers a person to have a fever when he or she has a measured temperature greater than 100.4 degrees Fahrenheit.

Q: What is the standard procedure for temperature checks?

A: Members will be greeted before entering the club to have their temperature checked via a touchless digital thermometer.

  • The associate taking your temperature will be wearing proper PPE including mask and gloves
  • The temperature will be ready within seconds
  • Temperatures at or below 100.4 degrees Fahrenheit are welcome to proceed with check in.

Check-In

Q: What does the check-in process look like?

A: In order to ensure safe club capacity and proper distancing upon arrival, we are implementing a Workout reservation system via our MotionVibe application. Use of the App is required to gain entrance to the club at this time. For instructions on downloading this app, please click here.

  • Reserve a time block for general club usage to control total club capacity
  • Time blocks will be scheduled in :30 min. blocks for a maximum of two hours (until further notice)
  • Spacing for check-in will be marked on the floor for social distancing of six feet apart
  • Hospitality desk associate will confirm reservation (and can also reserve time if there is space available)
  • Check-in will be a touchless system
  • Once your check in is complete we request you sanitize your hands before using the club

Cleaning Procedures

Q: What are you doing to make the club clean and safe?

A: We have trained on and implemented the following robust sanitation protocols:

  • Associates will be required to wear masks and gloves
  • We are asking all members who wish to use the club to commit to Social Responsibility
  • Associates will be continuously sanitizing and disinfecting all surfaces including equipment
  • Electrostatic gun technology will be implemented to thoroughly clean and disinfect the entire club, daily
  • We will increase the availability of sanitizing gel, disinfectant bottles and equipment wipes
  • We are labeling the club floors for distancing and traffic flow

Locker Rooms

Q: Will the locker rooms be available and if so, what changes will be made to ensure the safety of your members?

A: Locker rooms will not be available in Phase One of our reopening. Restrooms will still be available in other areas of the club.

Fitness Floor

Q: What changes are being made on the fitness floor to keep members safe?

A: We are implementing the following guidelines on our fitness floor:

  • For proper distancing, we will be using every other piece of cardio equipment
  • For your safety, hard to clean, small apparatus (bands, porous mats, foam rollers, etc.) will not be available during this initial phase
  • Disinfectant spray bottles and towels will be available for all members to clean equipment during weight workouts
  • Dedicated associates are being added  for increased cleaning of the cardio and weight equipment during prime times.
  • Club associates will be monitoring social distancing guidelines and assisting with equipment sanitation

Q: Will water fountains be available for use?

A: The touchless “bottle fill” option will still be available for your convenience. Don’t forget to bring your own water bottle. If you forgot your water, the Hospitality Desk will have bottled water available for club charge.

Personal Training

Q: Will Personal Training be available?

A: Yes, Personal Training will be available. Your trainer will take care of your workout reservation on the day(s) of your training sessions. Additional time, before or after your training, will be reserved to accommodate your routine (up to two hours including your exercise time).

Q: What precautions are Personal Trainers taking to ensure the safety of their clients?

A: Personal Trainers will have their temperature taken daily, prior to entering the club, and will be wearing a mask and gloves at all times. Trainer and client will consistently maintain proper distancing.

Q: What are the enhanced guidelines for a Personal Training session?

A: Guidelines for all training sessions include:

  • Trainer and client will be maintaining proper distancing
  • Member will set up their own equipment per Trainer’s direction
    • If Trainer assistance is needed for set up, the equipment will be disinfected by the Trainer before the session starts
  • Trainer will assist with all equipment cleaning that is utilized by the member
  • Fitness Desk pens will be sanitized for signing the signature card before and after use
  • Trainers will disinfect computer keyboards before and after each use

Q: Is remote training available for those who don’t feel comfortable coming into the club?

A: We are working on having remote training available. Stay tuned for more information.

Aquatics

Q: Will pools be available for use?

A: Pools will be not be available during phase one of our reopening.

Tennis

Q: Will the tennis courts be available for use?

A: Yes, tennis is available for singles play only. Please make sure to reserve your court time using our Club App.

Q: What changes will we see in regards to reservations, tennis matches, ball machines, and lessons/clinics?

A: All changes are made to ensure proper social distancing and safety for our members and Pros:

  • Group Clinics will consist of no more than 4 players + Pro
  • Singles and Doubles are available by reservation for 1 ½ hours, up to 48 hours in advance through our MotionVibe App. Click here to download App. You may also download the app via Google Play or the Apple Store.
  • All lessons/clinics will be paid via club charge or credit card only (handled by member). No cash handling
  • We will not be changing ends during play
  • Avoid touching gates and fences. Gates should remain latched
  • All programming needs to factor in social distancing
  • No pre or post game gatherings or socials
  • Tables and chairs/benches around courts will be unavailable to ensure proper distancing

Studio Fitness

Q: Will group exercise / studio classes be available?

A: In-Club classes will not be available in phase one of our reopening, but we will be ready when it is allowed. We are also happy to continue to offer our Virtual Club during this time. In addition, we are working on a digital option to showcase your favorite instructors.

Q: How will you handle Studio Cycling classes?

A: In-Club classes will not be available in phase one of our reopening, but we will be ready when it is allowed. We are also happy to continue to offer our Virtual Club during this time. In addition, we are working on a digital option to showcase your favorite instructors.

Q: How about Yoga classes?

A: In-Club classes will not be available in phase one of our reopening, but we will be ready when it is allowed. We are also happy to continue to offer our Virtual Club during this time. In addition, we are working on a digital option to showcase your favorite instructors.

Q: Will you have Water Aerobics classes on the schedule?

A: We look forward to reopening our pools as soon as we are allowed.

Café

Q: Will your Café be open?

A: Pre-packaged snacks and drinks will be available for purchase at the hospitality desk, credit card or club charge are requested however cash payments are available if necessary.

Childcare

Q: Will your childcare be open?

A: Childcare will not be available in phase one of our reopening. We are working hard on our summer Blast! Camp. Stay tuned for more info.

Basketball

Q: Will your Basketball courts be open?

A: Basketball courts will not be immediately available. However, we look forward to offering this amenity in the near future.

Racquetball/Handball

Q: Will your Racquetball/Handball courts be open?

A: Racquetball/Handball courts will not be immediately available. However, we look forward to offering this amenity in the near future.

Massage/Spa

Q: Will you be offering Massage?

A: Massage will not be available in phase one of our reopening.

Are You Ready To Make Waves!

Not quite ready to join us at the club? Our Virtual Club will inspire you!

GO VIRTUAL